- Bridgestone Select Tyre & Auto wins 5-stars across the board in latest Canstar Blue ratings for car servicing.
- Introduction of Bridgestone Tech Check is a driver of customer satisfaction, cost transparency and communication.
- Award builds on Bridgestone's reputation of Australia's Most Trusted Tyre for the past decade.
ADELAIDE, South Australia (18 September, 2023) – Bridgestone Select Tyre & Auto's commitment to empowering and educating Australian motorists via the Bridgestone Tech Check platform has been recognised with the prestigious Canstar Blue Most Outstanding Customer Service Award in the Car Servicing category with a perfect 5-star rating across the board.
Bridgestone Select Tyre & Auto launched Bridgestone Tech Check earlier this year with a renewed promise to the Australian market of 'Go with Confidence', and motorists have confidently rated the network with five stars across all of Canstar Blue's criteria: overall satisfaction, communication, customer service, effectiveness, value for money, cost transparency and efficiency.
According to Canstar Blue editor-in-chief, Christine Seib, Bridgestone Select Tyre & Auto was a cut above the competition in the annual rankings.
"Canstar Blue sometimes describes its consumer satisfaction ratings as like asking hundreds or even thousands of friends for a recommendation, and there's probably few services Australians are more likely to ask a recommendation on than where to get their car serviced. So being named Canstar Blue's Most Satisfied Customers - Car Servicing Chains 2023 winner is a real achievement," Ms Seib said.
"Bridgestone received five stars for every rating factor, including overall satisfaction, from its own customers. Importantly, not only did customers say Bridgestone's car servicing itself was efficient and effective, Bridgestone got top marks for factors that are key to trust: customer service, communication, cost transparency and value for money. Basically, what you'd expect from a garage recommended by a really great mate!"
Bridgestone Tech Check allows customers to receive a technician's view of their car. The technician provides a 60-second condition report of the vehicle with expert commentary, highlighting what needs repairing now, and what can wait.
The concept was launched to tackle the age old challenge of trustworthiness within the car-serving industry, and Bridgestone Australia & New Zealand Managing Director, Heath Barclay believes the Canstar Blue award highlights the trust it is instilling in Australians.
"We set out to redefine the car servicing experience for Australians and we're honoured to have our efforts recognised through the coveted Canstar Blue Most Outstanding Customer Service Award in the Car Servicing category," Mr Barclay said.
"To have Australians vote Bridgestone Select Tyre & Auto as the best for car servicing highlights the confidence they have in our 180 stores throughout Australia, and showcases the exceptional work of our franchisees and their technicians in ensuring every customer receives award-winning service."
Earlier this year, Bridgestone was also named as Australia's Most Trusted Tyre Brand for an unrivalled 10th consecutive year in the annual Reader's Digest awards.
"Bridgestone has an unquestioned reputation for tyres, and through Bridgestone Select Tyre & Auto, they can be confident they are getting the best tyres, the best customer service, and best mechanical service – and can also see it for themselves through our Bridgestone Tech Check platform," Mr Barclay added.
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About Bridgestone Australia Ltd.
Bridgestone is a global leader in tyres and rubber, and is building on its expertise to provide solutions for safe and sustainable mobility. In Australia, Bridgestone Australia Ltd. offers a range of services and solutions to all segments of the Australian market to deliver social value and customer value. Bridgestone’s extensive range of quality tyres is complemented by the provision of mechanical and fleet services through the company’s nationwide retail network of Bridgestone Select and Bridgestone Service Centres, mobile service provider Lube Mobile, and the manufacturing and sale of quality retreads through Bandag Pty Limited. Bridgestone offers a diverse product portfolio of premium tyres and advanced solutions backed by innovative technologies, improving the way people around the world move, live, work and play.