- Bridgestone Select Tyre & Auto enhances its commitment to consumers with greater transparency around servicing.
- Bridgestone Tech Check allows motorists to get a technician's view of their car for greater visibility on servicing needs.
- Launch of Bridgestone Tech Check aligns to Bridgestone Select Tyre & Auto's renewed promise 'Go With Confidence'.
ADELAIDE, South Australia (20 February 2023) — Leading tyre and mechanical service provider, Bridgestone Select Tyre & Auto is tackling the age-old challenge of trustworthiness head on with a renewed promise of transparency through the national adoption of its 'Bridgestone Tech Check' platform.
Coinciding with the roll out of the video-based Bridgestone Tech Check platform throughout the network of more than 170 Bridgestone Select Tyre & Auto stores nationally, is a refreshed customer promise from the retail network to 'Go With Confidence' through a commitment to transparency and empowerment.
Through a Bridgestone Tech Check SMS, customers will receive a 60-second video directly from the technician working on their car with an upfront condition report and be able to get an expert mechanic's commentated viewpoint of their vehicle with commentary – highlighting what needs repairing now, and what can wait.
According to Bridgestone Australia General Manager – Retail Operations, Jon Tamblyn, the platform is centred around giving the customer knowledge, transparency and continuing to build trust between the store and its customers.
"Many consumers enter the car maintenance process feeling pretty nervous – will they be looked after? And who can they trust? The roll out of the Bridgestone Tech Check addresses these questions because we are taking the time to show motorists a firsthand view and build that trust through transparency, and providing a way for them to see and even share the video if they want another opinion," Mr Tamblyn said.
"Bridgestone Tech Check has been extensively trialled within the Bridgestone Select Tyre & Auto network for the past two years, with more than 100,000 videos produced and the feedback we have received from our customer has been overwhelmingly positive. It's giving them the knowledge to make informed decisions about the maintenance of their vehicles and left them feeling confident that they can trust our advice. Seeing really is believing."
Bridgestone Tech Check is the latest addition to a host of existing initiatives that provide confidence to motorists at Bridgestone Select Tyre & Auto: the Bridgestone Benefits program, Road Hazard Warranty, Tyre Price Promise and Bridgestone's unbeaten reputation as Australia's Most Trusted Tyre Brand in the annual Reader's Digest awards.
The Bridgestone Select model was launched in 2006 with the intention of setting Bridgestone stores apart from the industry with a more welcoming showroom, and a focus on building trust through transparency.
Built on its foundation as a tyre retailer, Bridgestone Select expanded into offering mechanical and auto servicing in 2010, and has continued to strengthen its reputation – winning multiple awards for customer service, including Canstar Blue's Most Satisfied Customer award, and Reader's Digest Quality Service Awards in both the tyre retailer and independent car servicing categories.
Bridgestone Australia & New Zealand Managing Director, Heath Barclay, says the launch of the Bridgestone Tech Check is another way that the Bridgestone Select channel is setting itself apart.
"Since its inception, Bridgestone Select Tyre & Auto has strived to be different to the industry, building a reputation for convenience, value, transparency and trust. Bridgestone Tech Check is another way that Bridgestone Select Tyre & Auto delivers on customer needs," he said.
"Our aim is to make tyre and mechanical servicing simpler, easier to understand and more transparent, and through Bridgestone Tech Check, customers can go with confidence every time they visit Bridgestone Select Tyre & Auto for their tyre and mechanical needs."
About Bridgestone Australia Ltd.
Bridgestone is a global leader in tyres and rubber, and is building on its expertise to provide solutions for safe and sustainable mobility. In Australia, Bridgestone Australia Ltd. offers a range of services and solutions to all segments of the Australian market to deliver social value and customer value. Bridgestone’s extensive range of quality tyres is complemented by the provision of mechanical and fleet services through the company’s nationwide retail network of Bridgestone Select and Bridgestone Service Centres, mobile service provider Lube Mobile, and the manufacturing and sale of quality retreads through Bandag Pty Limited. Bridgestone offers a diverse product portfolio of premium tyres and advanced solutions backed by innovative technologies, improving the way people around the world move, live, work and play.